Terms and Conditions

Overview

These Terms and Conditions (“Terms”) govern your access to and use of the services (as defined below), including accessing this website operated by Hanah One Co., Ltd. (“HOCL”) and Hanah One America Inc. (“HOAI”) (collectively, “we,” “us,” or “our”). While HOAI is the seller of record, certain services—including customer support, fulfillment, data processing, and policy enforcement—may be performed by HOCL. By using our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms. We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated effective date. Please note that these Terms include a binding arbitration provision and class action waiver, which may affect your rights.

Eligibility and Age Representation

Our website, e-mails, content, and products (“services”) are intended for adults. To use our services, you must represent and warrant that you are at least 16 years of age or the age of majority in your jurisdiction of residence, whichever is greater.

Our services are not directed to individuals under 16, and we do not knowingly collect personal information from such individuals. If we become aware that we have inadvertently collected such information, we will take steps to delete it in accordance with our Privacy Policy.

Products and Subscriptions

Our products may be offered as one-time purchases or as part of a recurring subscription. Subscription details, including pricing, renewal dates, and cancellation policies, will be displayed at check-out. If your subscription includes a free trial, it will be clearly disclosed at checkout. You must cancel before the end of the trial to avoid being charged.

If you sign up for a subscription, you agree that your payment method will be charged automatically on a recurring basis until you cancel. You may cancel or modify your subscription at any time by logging into your account. You will be clearly notified before each renewal and may cancel at any time.

Promotions and Vouchers

We may use your browsing behavior, QR engagement, past purchases, or e-mail interaction data to tailor and deliver promotional offers or vouchers. This includes eligibility-based promotions such as vouchers for completing a product usage ritual. Personalization is based on interactions with our website and is subject to our Privacy Policy.These promotions:

• are subject to specific terms disclosed at the time of issuance;
• may be accessed through QR codes, e-mail campaigns, or product rituals;
• are non-transferable and may not be redeemed for cash; and
• must be used before the stated expiration date.

We reserve the right to modify or discontinue any promotion at our sole discretion.Promotions may not be combined unless expressly stated.

Marketing Communications (SMS and E-mail)

We may send you various communications related to your use of our services and products. These include:

• Transactional Communications: Essential communications related to your orders, shipping, account updates, customer service inquiries, or legal notices. These communications are necessary for the performance of our services and generally do not offer an opt-out option as they are critical to your use of our products and services.
• Marketing Communications: Promotional offers, product updates, newsletters, and other brand-related information. These may be sent via e-mail or text messages (SMS) using automated technologies. By providing your phone number, you consent to receive recurring automated promotional and personalized marketing text messages (e.g., cart reminders) from us at the number provided. Message and data rates may apply. Your consent to receive marketing e-mails or SMS messages is entirely voluntary and is not a condition of any purchase from HOAI.

Your choices for marketing communications:

• E-mail Opt-Out: You may opt out of receiving marketing e-mails at any time by clicking the “unsubscribe” link provided in the e-mail or by contacting us directly at support@odd.us. Please allow a reasonable time for your request to be processed.
• SMS Opt-Out: You may opt out of receiving marketing text messages (SMS) by replying STOP to any SMS message you receive from us, or by contacting us at support@odd.us. Standard message and data rates may apply for SMS messages, depending on your mobile carrier.

International Considerations:

For users located in certain jurisdictions, particularly within the European Economic Area (EEA) and the United Kingdom (UK), stricter consent rules apply. Where required by applicable law, we will obtain your explicit, affirmative consent (opt-in) before sending you marketing communications. This consent will typically be requested through a checkbox or similar mechanism during the checkout process or when you sign up for our newsletter. If you are located in such a jurisdiction, we will only send you marketing communications if you have provided this explicit consent, and you retain the right to withdraw your consent at any time as described above.

Pricing and Payment

All prices are subject to change without notice.

Prices displayed on our website do not include sales tax. We will collect applicable state and local sales tax on orders shipped to jurisdictions where we are required by law to do so. The applicable sales tax will be calculated and added to your order total at checkout based on your shipping address.

While we strive for accuracy in all product information and pricing, occasional errors may occur. In the event a product is listed at an incorrect price or with incorrect information due to a typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price, regardless of whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a refund.

Your order constitutes an offer to purchase our products. All orders are subject to acceptance by us, and we reserve the right to accept or decline any order for any reason, including but not limited to, suspected fraud, unauthorized reselling, regulatory concerns, or product availability. A contract for the sale of products will only be formed when we dispatch the products to you and send you an e-mail confirmation of shipment. Payment is due at the time of purchase.

Shipping and Returns

We currently ship to U.S. and select international addresses. For international orders, customers are responsible for any customs duties, VAT, or import taxes that may apply. Delivery times may vary based on destination and customs processing.

You are responsible for ensuring that the products you purchase can be lawfully imported into your country. By placing an international order, you represent that the product complies with the laws of your jurisdiction. HOAI is not responsible for customs delays or seizures.

Please review our Return Policy for return eligibility and instructions. This Return Policy is incorporated by reference into these Terms.

Third-Party Platforms

We may offer our products for sale through third-party platforms such as Amazon or TikTok Shop. Your use of these platforms is subject to our respective terms and policies. We are not responsible for any issues, errors, or delays caused by these third-party services. We encourage you to review the terms and privacy policies of any platform through which you access our products.

Electronic Signatures and Communications

By using our services, you consent to the use of electronic records and signatures. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

User Conduct

By using our services, you agree not to:

• use the website or our products for any unlawful or unauthorized purpose;
• interfere with the operation of the website or any user experience;
• submit false information or impersonate others; and
• post or transmit any offensive, misleading, or unauthorized content (e.g., false product claims).

We reserve the right to refuse access to our services to anyone for any reason at any time.

Health Disclaimer

Our products are dietary supplements. They are not intended to replace prescribed medication or diagnose, treat, cure, or prevent any disease. Statements made on our website or packaging have not been evaluated by the U.S. Food and Drug Administration. You should consult a qualified healthcare provider before using our products, or otherwise making any changes to your diet or health practices, especially if you are a minor, pregnant, nursing, or have a medical condition.

The information provided on our website, including text, graphics, images, and other material, is for informational purposes only and is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

Intellectual Property

All content on our website, including text, graphics, logos, and product packaging, is owned by or licensed to us and may not be used or reproduced without prior written permission.

If you post product reviews, testimonials, or other content on our website or social media, you grant us a perpetual, royalty-free, worldwide license to use, display, and distribute that content for marketing or informational purposes. You must not post content that is offensive, infringing, or misleading. We reserve the right to moderate or remove content at our discretion.

Accessibility Statement

We are committed to making our website accessible to all individuals, including those with disabilities. If you are having difficulty accessing any part of our website or need assistance, please contact us at support@odd.us. We will work with you to provide the information or service you seek through an accessible format or communication method that is appropriate for you.

Limitation of Liability

To the fullest extent permitted by law, we disclaim all warranties, express or implied. We are not liable for any indirect, incidental, special, or consequential damages arising from your use of our services or products. Our total liability for any claim shall not exceed the total amount you paid us in the 12 months preceding the claim.Some states do not allow exclusions of certain warranties or limitations of liability, so these exclusions may not apply to you.

Indemnification

You agree to indemnify, defend, and hold harmless us, our affiliates, and our respective directors, officers, employees, agents, contractors, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses (including reasonable attorneys' fees), and demands arising out of or in connection with:

• Your access to or use of our services or products;
• Your violation of any term of these Terms;
• Your violation of any third-party right, including without limitation any intellectual property, privacy, or publicity right;
• Your User Content (if applicable); or
• Your violation of any applicable law, rule, or regulation.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.

This indemnity obligation applies only to the extent permitted by applicable law and for claims arising from your willful misconduct or unlawful use.

Force Majeure

We shall not be liable for any delay or failure to perform our obligations under these Terms if such delay or failure is caused by an event beyond our reasonable control, including but not limited to acts of God, war, terrorism, epidemics, pandemics, public health emergencies, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

Governing Law

These Terms shall be governed by the laws of the State of Delaware without regard to its conflict of law principles.Any disputes not subject to arbitration shall be resolved in the state or federal courts located in Delaware.

Dispute Resolution

PLEASE READ THIS SECTION CAREFULLY AS IT AFFECTS YOUR RIGHTS.You must affirmatively accept these Terms at checkout. Please read this section carefully before placing an order.

• Agreement to Arbitrate: Any claim or dispute arising out of or relating to these Terms, your use of our services or products, or any other aspect of your relationship with HOAI and/or HOCL will be resolved by binding arbitration, rather than in court. The Federal Arbitration Act and federal arbitration law apply to these Terms.
• Arbitration Procedure: The arbitration will be conducted by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The AAA’s rules are available at www.adr.org. Payment of all filing, administration, and arbitrator fees will be governed by the AAA’s rules.
• Class Action Waiver: We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If for any reason a claim proceeds in court rather than in arbitration, we each waive any right to a jury trial.

Contact

If you have any questions about our Terms, please contact us at support@odd.us.